Refund Policy

Refund requests will be reviewed based on the service purchased and the stage of shipment processing.

Government taxes, customs duties, third-party charges, and completed shipping services are generally non-refundable.

Approved refunds will be processed using the original payment method or credited to the customer's wallet where applicable.

Refunds are generally processed within 7–14 business days after approval.

Shipment cancellations may be subject to administrative or operational charges depending on the shipment stage.

For refund-related questions, please contact our customer support team.